BI.Data Acquirer Lead

Company Digital Outsource Services
Reference # CLS
Published 09/01/2018
Contract Type Permanent
Salary Market Related
Location Century City, Western Cape, South Africa
Introduction
As a Data Acquirer Lead for the Banking Team, you will be responsible for the team that acquires and imports various kinds of data from all 3rd party providers. The role is responsible for the full leadership function of the Data Team. You are also responsible for the ongoing updating and improvement of processes and procedures in regards to the entire Data Feed process.
Job Functions Banking,Data Management
Industries Banking / Finance & Investment,Ecommerce
Specification
Duties will include, but not limited to:

Leadership

•Management of staff and overall team performance ensuring productivity and team delivery
•Development and coaching of staff
•Effective schedule management of team
•Coordinate onboarding process for new starters
•Facilitate problem solving and collaboration with staff

Operational

•Monitoring daily data downloads
•Monitoring daily imports and data distribution
•Ad hoc Data integrity checks on data imported
•Documenting all processes and policies needed to complete data acquiring
•Signoff of new data feed requests
•Follow up of Digifeed development
•Setup of credentials in conjunction with the Product team
•Maintenance of all current and new Processor accounts and new Processor credentials
•Setup/Create necessary reports and tools for the team to enhance import function and process
•Liaise with Providers/Processors with regards to enhanced data feeds

Communication

•Escalating downloading errors – Internal
•Escalating downloading errors to processors
•Escalating downloading errors – Clients
•Internal Banking Communication regarding new and/or enhanced processes
•External Communication with business stakeholders regarding new data feeds, issues and possible delays
•External communication with business stakeholders regarding issues and possible delays
Requirements
Non-Negotiable Requirements:

•Minimum of 12 months experience within a Customer service center environment
•Demonstrates consistent behavior aligned to the Organizational Culture
•Relevant tertiary qualification (alternatively 3 years proven working experience)
•Minimum of 12 months experience in leading a team
•Strong Information Technology Skills

If you do not meet all of the above you will not be considered for the role.




Advantageous Requirements:

•Previous experience in data acquiring
•Previous experience in analytics
•Previous experience in research and development
•Knowledge and experience of Digiprocessing
•Advanced Excel skills
•Excellent communication skills
•Excellent mentoring and coaching skills


Behavioural Competencies:

•Demonstrates transformational leadership style
•Proven ability to optimize team delivery
•Ability to influence, inspire and motivate a team
•Strong management and leadership skills
•Good Interpersonal and relationship building skills
•Excellent planning and organizational skills
•Attention to detail
•Proven analytical and problem solving ability
•Ability to work in a fast paced, pressurized environment
•Excellent communication skills: verbal and written skill
•Strong decision-making skills and able to take accountability
•Proven ability to drive teams to meet strategic objectives
•Team player
•Data and process flow orientated
•Strong ability to manage stress and pressure

"This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted.
By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification."

Job Closing Date 26/01/2018
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